What is this website?
How do I find my photos?
I found my photos, how do I order a product?
How do I edit my photo (rotate, zoom, position, etc...)?
How did my picture get on this site?
I called but cannot reach anybody.
I registered but how come I have not received the activation email?
How do I remove the Amazing Picture watermark from my pictures?
How long does it take to receive my order?
Why did the website and options change when I selected my picture?
My Digital Download does not look right when I print it.
Is this site secure?
Why can't I select the border I want on my photo?
How can I have my picture removed from this site?
If I still have questions, what can I do?
Q: What is this website?
A: Amazing Pictures is an international photography company specializing in attraction, ride and event photography. This website allows visitors to find, view, edit, and purchase photo related products from pictures taken by Amazing Pictures. Amazing Pictures also operates under the name Colorvision International Inc. and Amazing Sports Photos. All of our websites are interconnected.

Q: How do I find my photos?
A: You must register and activate your account before you will be able to view any photos. The registration is completely free and your information is kept private and secure.
Once registered, there are two ways to locate your pictures.
  1. If you were given a photo claim ticket with a barcode on it, you can search for photos by your picture I.D. number, which is printed under the barcode on your ticket.
  2. Go to account section make sure that your barcode is attached to your account.
  3. When in album if it states no photos found please email cs@amazingpictures.com with a description of you and your family what ride you were on, approx. Time and date, any barcodes that you were provided with.

Q: I found my photos, how do I order a product?
A: There are several ways to order a product. If you locate your photos by searching or browsing, clicking on the small thumbnail image will bring you to the photo detail page where the photo will be enlarged. From here, you may select a product choice from the box on the right.

Finally, you may View Products and select Create this Product.

Q: How do I edit my photo (rotate, zoom, position etc...)?
A: The editor will automatically size and position the photo according to the product you have selected. You may edit this further in the Create Product page by clicking the Edit button located directly beneath the generated product preview. From here you will find controls to rotate, zoom, and position your photo within the parameters of the selected product.

Click on size of image that you would like to create from the product list. ( 4x6, 5x7 or 8x10). The editor will open on the right you will need to choose which border you would like. Once you have chosen a border there will be a decal tab in the bottom left corner if you would like to add any decals to your image. If you have digital rights to your image you will be able to click download image next to add to cart.

Q: How did my picture get on this site?
A: All images hosted on our site are tied to photographs taken at theme parks, events and attractions across the world. They are offered online should guest wish to purchase images that were unable at the time of the picture being taken. If you would like to have your image removed from the site please contact customer service at cs@amazingpictures.com or call 1-800-368-6386.

Q: I called but cannot reach anybody.
A: If you have called 1-800-368-6386 and are unable to reach a customer service representative. Please leave a voicemail with a return number and a brief message and we will get back to you as soon as possible. Our home office is open Monday – Friday, 9am to 5pm EST. Closed on holidays. Additionally you can email our customer service department at cs@amazingpictures.com.

Q: I registered but how come I haven’t received the activation email?
A: The activation email is automatically sent to you upon initial registration, however, email spam and junk filters can sometimes filter the message from your account. We recommend that you add noreply@amazingpictures.com to your trusted senders list. Additionally, if you still have problems, you may sign in at which time you will be reminded that activation is required. On this page, you will see a link at the bottom to resend the activation email. You may contact customer service at 1-800-368-6386 to have your account manually activated.

Q: How do I remove the Amazing Picture watermark from my pictures?
A: The watermark is there to protect your images and prevent unlicensed downloading of our files. All purchased images and products will not have watermarks present.

Q: How long does it take to receive my order?
A: Due to the customized nature of our products, it will take us 10-14 business days to process and create your order. Once processed, delivery will be according to the shipping method you selected upon checkout. Please note that shipping time is in addition to the processing period. For questions regarding the status of your order please call customer service at 1-800-368-6386 with your order number on hand.

Q: Why did the website and options change when I selected my picture?
A: Being that Amazing Pictures photographs at many different attractions, we host different sites tailored to specific events and locations. These sites feature customized products, artwork and options specified by the location. Not all options are available on all sites. Often the appearance of the website will change to fit the brands and characters associated with the pictures displayed.

Q: My Digital Download doesn’t look right when I print it.
A: The digital download product is designed as a ‘sharable’ image intended for posting online, emailing and sharing via various social media outlets. The image size is reduced to accommodate these intentions and is not the same resolution as our print product images. Should you wish to purchase prints of your photograph/s we have a wide variety of print products available.

Q: Is this site secure?
A: Yes. Any page in which you are asked to enter personal information (sign in screens, registration screens, account details, shopping cart, and checkout) is protected with 128-bit Secure Socket Layer encryption. This encryption is verified by Thawte. Please note that pages that do not deal with personal information transmit as unencrypted which may cause your browser to display a warning when traversing from an encrypted to unencrypted page.

Q: Why can’t I select the border I want on my photo?
A: Amazing Pictures partners with a wide variety of license holders and branded properties to bring you dynamic and engaging picture products. Being that there are licenses and permissions associated with the artwork in a lot of our photo borders, not all borders will be available for all photos. Amazing Pictures is a trusted partner intent on maintaining the integrity of the brands we use on all our products.

Q: How can I have my picture removed from this site?
A: If you would like to have your image removed from the site please contact customer service at cs@amazingpictures.com or call 1-800-368-6386.

Q: If I still have questions, what can I do?
A: Contact our customer service department who will gladly assist you. Email to cs@amazingpictures.com or call toll free 1-800-368-6386. Office hours are 9am-5pm EST Monday – Friday. We are closed on holidays.