Q: What is this website?
A: Amazing Pictures is an international photography company specializing in attraction, ride and event photography. This website allows visitors to view, edit and purchase photo related products from pictures taken by Sea World Parks & Entertainment, Inc with Amazing Pictures licensed products. Amazing Pictures also operates under the name Colorvision International Inc. and Amazing Sports Photos. All our websites are interconnected.

Q: How do I find my photos?
A: You must register and activate your account before you will be able to view any photos. The registration is completely free and your information is kept private and secure. Once registered your photos will be available in your album.

Q: I found my photos, how do I order a product?
A: Click on the image to open the image editor.

Q: How do I edit my photo (rotate, zoom, position, etc....)?
A: Click on an image from your album. Choose a product. Choose a border. Editing tools will then be available for you to for further customizations.

Q: How did my pictures get on this site?
A: All images hosted on our site are tied to photographs taken at theme parks, events and attractions across the world. They are offered online should you wish to purchase images or keepsakes after your visit. If you would like to have your images remove from the site please contact customer service at cs@amazingpictures.com or call 1-800-368-6386.

Q: I called but cannot reach anybody.
A: If you have called 1-800-368-6386 and are unable to reach a customer service representative. Please leave a voicemail with a return number and a brief message and we will get back to you as soon as possible. Our home office is open Monday – Friday, 9am to 5pm EST. Closed on holidays. Additionally you can email our customer service department at cs@amazingpictures.com.

Q: I registered but how come I have not received the activation email?
A: The activation email is automatically sent to you upon initial registration, however, email spam and junk filters can sometimes filter the message from your account. We recommend that you add noreply@amazingpictures.com to your trusted senders list. Additionally, if you still have problems you may sign in at which point you will be reminded that activation is required. On this page you will see a link at the bottom to resend the activation email. You may contact customer service at 1-800-368-6386 to have your account manually activated.

Q: How do I remove the watermark from my picture?
A: The watermark is there to protect your image and prevent unlicensed downloading of our files. All purchased images and products will not have watermarks present.

Q: How long does it take to receive my order?
A: Due to the customized nature of our products, it will take us 10-14 business days to process and create your order. Once processed, delivery will be according to the shipping method you selected upon checkout. Please note that shipping time is in addition to the processing period. For questions regarding the status of your order please call customer service at 1-800-368-6386 with your order number on hand.

Q: Why did the website and options change when I selected my picture?
A: Being that Amazing Pictures photographs at many different attractions, we host different sites tailored to specific events and locations. These sites feature customized products, artwork and options specified by the location. Not all options are available on all sites. Often the appearance of the website will change to fit the brands and characters associated with the pictures displayed.

Q: My Digital Download does not look right when I print it.
A: The digital download product is designed as a 'sharable' image intended for posting online, emailing and sharing via various social media outlets. The image size is reduced to accommodate these intentions and is not the same resolution as our print product images. Should you wish to purchase prints of your photographs we have a wide variety of print products available.

Q: Is this site secure?
A: Yes. Any page in which you are asked to enter personal information (sign in screen, registration screens, account details, shopping cart, and checkout) is protected with 128-bit Secure Socket Layer encryption. This encryption is verified by Thawte. Please note that pages that do not deal with personal information transmit as unencrypted which may cause your browser to display a warning when traversing from an encrypted to unencrypted page.

Q: Why can't I select the border I want on my photo?
A: Amazing Pictures partners with a wide variety of license holders and branded properties to bring you dynamic and engaging picture products. Being that there are licenses and permissions associated with the artwork in a lot of our photo borders, not all borders will be available for all photos. Amazing Pictures is a trusted partner intent on maintaining the integrity of the brands we use on all our products.

Q: How can I have my picture removed from this site?
A: If you would like to have your image removed from the site please contact customer service at cs@amazingpictures.com or call 1-800-368-6386.

Q: If I still have questions, what can I do? A: Contact our customer service department who will gladly assist you. Email to cs@amazingpictures.com or call toll free 1-800-368-6386. Office hours are 9am-5pm EST Monday – Friday. We are closed on holidays.